Your privacy is important to us
We know that how we collect, use, exchange and protect your information is important to you, and we value your trust. That's why protecting your information and being clear about what we do with it is a vital part of our relationship with you.
Please visit our website regularly as we may update this policy from time to time. If we tell you about changes to the policy during the course of our relationship with you, please consider this information carefully.
Information we collect
We collect information about you and your interactions with us, for example when you request or use our services, phone us or visit our website. The information we collect from you may include your identity, contact details and other personal details.
How do we use your information?
We collect, use and exchange your information so that we can:
- Administer our products and services
- Manage our relationship with you
- Conduct and improve our businesses and improve the customer experience
- Identify and tell you about other products or services that we think may be of interest to you.
We may also collect, use and exchange your information in other ways where permitted by law.
If you don’t wish to receive direct marketing from us, let us know by email at email@example.com
Who do we exchange your information with?
We may exchange your information with third parties where this is permitted by law or for any of the purposes mentioned below:
Third parties include:
- Service providers
- Strategic partners
- Those to whom we outsource certain functions, for example, direct marketing, production, and information technology support
Keeping your information secure
We keep your hard-copy or electronic records on our premises and systems or offsite using trusted third parties. Our security safeguards include:
We train and remind our staff of their obligations with regard to your information.
Taking precautions with third parties
When we use third parties that handle or store data (which may be located overseas), we ensure that appropriate data handling and security arrangements are in place.
When you transact with us on the internet via our website or mobile apps we encrypt data sent from your computer to our systems. When we send your electronic data outside we use dedicated secure networks or encryption and we limit access by requiring use of passwords.
Destroying data when no longer required
Where practical, we keep information only for as long as required (for example, to meet legal requirements or our internal needs).
Accessing, updating and correcting your information
Can I get access to my information?
You can ask for access to your information we hold about you by emailing us at firstname.lastname@example.org
How to contact us
For privacy related queries, access or correction requests, or complaints, please email us at email@example.com
Last updated on 1st June 2014